How to cancel Claro video (2026, step by step)

Claro video can be cancelled online in 3 steps. Use the official link below to go straight to the cancellation page.

Sign in at clarovideo.com on the web.
Open "Suscripciones" in the user menu.
Tap "Cancelar Suscripción" at least 24 hours before renewal.

Open Claro video's cancellation page

If you pay through the App Store

If you subscribed to Claro video inside its iPhone or iPad app, Apple bills you, so cancel in your Apple subscriptions instead:

Open Settings, tap your name, then tap Subscriptions.
Choose Claro video from the list.
Tap Cancel Subscription.

Open Apple subscriptions

Questions

Can I get a refund after cancelling Claro video?

Annual plans aren't refunded.

What if I subscribed to Claro video through Apple?

If billed on your Telmex/Telcel bill or via Apple, you can also call 01 800 252 9999 or cancel in Apple subscriptions.

Last checked: October 4, 2026 · Official source: secure.clarovideo.com/fe/sitesplus/sk_telmex/html/esp/f…